Shipping & Returns
ALL ORDERS ARE SHIPPED WITHIN 3 TO 10 BUSINESS DAYS OF THE DATE OF YOUR ORDER BY PRIORITY MAIL.
Periodically, Tom's shop may not have anticipated the popularity of certain products - in those rare circumstances, please allow up to 3 weeks for delivery.
To protect both businesses and consumers the Federal Trade Commission allows U.S. mail-order, catalog, or internet shopping businesses up to 30 days to ship out a pre-paid order without cancellation. According to FTC regulations, after thirty days such businesses may make a request for the customer to wait further to receive an item on backorder without cancellation.
ORDERS BEING SHIPPED TO FOREIGN COUNTRIES AND U.S. TERRITORIES LOCATED OUTSIDE CONTINENTAL NORTH AMERICA CAN TAKE UP TO 4 TO 6 WEEKS FOR DELIVERY, DEPENDING ON THE LOCATION AND THE SPECIFIC CUSTOMS REGULATIONS OF THAT PARTICULAR COUNTRY.
Order Payment Policy
We accept Visa, Master Card, and Discover charge cards. All prices listed are in U.S. dollars.
ALL ONLINE PURCHASES NEGOTIATED VIA THIS WEBSITE MUST BE PRE-PAID IN FULL AT THE TIME THE ORDER IS PLACED, REGARDLESS OF THE SHIPPING TIMETABLE INVOLVED WITH THAT ORDER - NO DISTRIBUTION ACTION CAN TAKE PLACE CONCERNING AN ORDER UNLESS PAYMENT IN FULL FOR THAT ORDER HAS BEEN RECEIVED AND VERIFIED.
Order Tracking Policy
THE METHOD PROVIDED FOR TRACKING PURCHASE ORDERS NEGOTIATED VIA THIS WEBSITE IS BY CONTACTING orderstatus@hornedlizardcreations.net
IT IS OUR FIRM POLICY NEVER TO DISCUSS ANY CUSTOMER'S SECURE ORDER/ACCOUNT INFORMATION OVER AN INSECURE TELEPHONE LINE. We must be able to retain hard copy documentation of all of our transactions and conversations with our customers concerning their orders/accounts via their verifiable Email addresses for obvious security reasons and to prevent fraud. This protects both the customer and us by providing each an accurate physical record - which in turn allows us to provide fast and reliable customer service for every customer account.
Order Return/Credit Policies
The products offered at the Horny Toad Inc. are considered "well-known" and "branded." Therefore, it is assumed that if a customer is negotiating the purchase order of a horned lizard product via this website, then they are already familiar with the product, its attributes, and various uses. Therefore, full liability is placed upon the customer to accurately select the products appropriate to their specific needs when they choose to negotiate a product purchase order via this website.
THERE ARE TWO ACCEPTABLE CIRCUMSTANCES FOR THE RETURN OF PRODUCTS PURCHASED VIA THIS WEBSITE. THESE 2 ACCEPTABLE RETURN CIRCUMSTANCES ARE LISTED BELOW (BY NUMBER) WITH EXACT INSTRUCTIONS ON HOW TO HANDLE THE RETURN FOR THE SPECIFIC INCIDENT. ANY PRODUCT RETURNED FOR REASONS OTHER THAN THE TWO ACCEPTABLE CIRCUMSTANCES LISTED BELOW WILL BE SUBJECT TO A STANDARD 25% RESTOCKING FEE, WHICH WILL BE DEDUCTED FROM ANY STORE CREDIT, ISSUED FOR THE RETURNED PRODUCT.
Acceptable Return #1 - If we sent you a product other than what you ordered on your invoice, we will accept the return of the incorrect product and will ship you out the appropriate product. You must include both the invoice that initially came with the order and the unused product in question. We are not responsible for packages lost in transit, so we highly recommend that you request postal parcel tracking of your returned package from the US Postal Service. Please return to the particular distribution center listed as the return address on the original package.
Acceptable Return #2 - If you receive a product that was damaged in transit, we will accept the return of the damaged product and will ship you out an undamaged version of the same product. You must include both the invoice that initially came with the order and the damaged product wrapped in a clear plastic "Zip-Lock" bag appropriate for the size of the product. We are not responsible for return packages lost in transit, so we highly recommend that you request postal parcel tracking of your returned package from the US Postal Service. Please return to the particular distribution center listed as the return address on the original package.
ONLY STORE CREDIT OR PRODUCT REPLACEMENT WILL BE ISSUED FOR ANY HORNED LIZARD PRODUCT THAT IS RETURNED FOR ANY REASON - CASH REFUNDS OR CREDITING OF CHARGE CARD ACCOUNTS ARE NOT PERMITTED FOR SUCH PRODUCT RETURNS, UNOPENED OR NOT.
IN THE UNLIKELY EVENT THAT WE CAN NOT COMPLETELY FILL AN ORDER (DUE TO AN UNEXPECTED PRODUCT SHORTAGE OR A LENGTHY MANUFACTURER BACKORDER), WE WILL CREDIT YOUR CREDIT CARD ACCOUNT OR ISSUE A CHECK IN THE ORIGINAL AMOUNT OF THE PRODUCT WE WERE UNABLE TO DELIVER WITH THE REST OF YOUR ORDER. IF A PRODUCT IS MISSING FROM YOUR ORDER, THE INVOICE WITHIN THE ORDER WILL BE STAMPED WITH THE FOLLOWING MESSAGE IN BRIGHT GREEN INK - "PRODUCT TEMPORARILY OUT, ACCOUNT BEING CREDITED."
NOTE: IT CAN TAKE UP TO 30 DAYS OR ONE FULL BILLING CYCLE FOR A CREDIT TO BE REFLECTED ON YOUR CREDIT CARD STATEMENT - DO NOT CONTACT THE BILLING DEPARTMENT CONCERNING CREDITS DUE YOUR ACCOUNT UNTIL SUCH TIME HAS PASSED.
Restock Fees for (Returned - Unclaimed - Refused) Orders
ANY ORDER NEGOTIATED VIA THIS WEBSITE THAT IS REFUSED OR LEFT UNCLAIMED BY THE CUSTOMER AND IS RETURNED TO US, WILL ONLY ELIGIBLE TO RECEIVE STORE CREDIT MINUS A STANDARD 25% RESTOCKING FEE. (This will be calculated in " credit only"; by deducting 25%, plus any cost in initial shipping fees, from the purchase price of the items, returned). When you place an order with us, we, in good faith, implement man-hours, shipping materials, and shipping costs to prepare and deliver that order to you. When you fail to claim your package from your local post office after they attempt a delivery to your address or you refuse your order when it's delivered, you are breaking a contract of good faith between you and this company - this breach of contract can cost a company the entire purchase price of the order. Therefore, this company firmly enforces this restocking fee policy in all such situations and makes no exceptions to these policies to prevent fraudulent activities.
Penalty Fees for (Cancellations - Charge-Backs - Non-Payment Checks)
ANY CUSTOMER THAT NEGOTIATES ANY TYPE OF PURCHASE VIA THIS WEBSITE, HEREBY, AGREES TO BE LEGALLY BOUND NOT TO INITIATE ANY FORM OF CREDIT CARD ACCOUNT CHARGE-BACK FOR ANY REASON, CONCERNING ANY AND ALL ORDERS INITIATED VIA THIS WEBSITE. As a product purchasing customer of this website, you further agree (as a penalty for non-compliance with this store policy) to recompense us monetarily for any service or penalty fees charged to our company due to any charge-back on your credit card account concerning any purchase you have negotiated via this website. You further agree to pay a $35.00 CREDIT CARD CHARGE-BACK PENALTY FEE, as well as, any added costs incurred in the collection of such fees, as a result of a charge-back by your credit card company. These penalty fees for charge-backs will appear on your credit card statement from National Processing Center. Failure to read this or other store policies prior to negotiating a purchase via this website does not excuse or negate any customer from the penalty for non-compliance with our store policies.
"ALL" FRAUDULENT ACTIVITY INVOLVING CREDIT CARD TRANSACTIONS WILL BE PROSECUTED TO THE FULLEST EXTENT ALLOWABLE VIA U.S.FEDERAL, STATE & LOCAL LAW STATUTES. This includes illegal credit card charge-backs after placing an order, while the order is in transit to you. Other Illegal activities include refusing an order and attempting to gain a refund via a fraudulent charge-back, thus knowingly attempting to circumvent our strict policy of store credit only minus a 25% restocking fee for refused orders. All credit card companies strictly uphold our policies against such illegal activities - do not ruin your credit status or subject yourself to criminal charges by performing these illegal activities.